Wednesday, January 28, 2009
My credit card number was stolen over the weekend. I'm still not sure how, but I suddenly had a pending charge from MAKEMONEYONLINE. Not the kind of thing I'd purchase online. I called, and they said to wait until the charge went through.
The charge never did go through, but Bank of America emailed me this morning to say that there were other pending charges on my account that were suspicious. Since two were from the College Sports Network I can only assume their software is smart enough to realize I don't watch sports. Once I told her they weren't mine she canceled the card and issued me a new one. Really, this was minor. I don't need to dispute any charges, and only about $500 worth of charges were pending when they caught on.
But I'm impressed. First, they noticed a problem right away and kept the charges from going through. That's good software engineering. They also said in their email that I could call collect from anywhere in the world and they offered to overnight me a new card (I declined, standard mail is fine). That's good customer service. Makes me feel a little better about traveling cross country on their credit card this upcoming summer.
So its all resolved, three days after it started. I'm not happy with how Bank of America handles it's bailout money, but I am happy with how they handle their Visa customers. Having two snow days in a row where I could spend my time monitoring my account helped.
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